Clinical Navigator - FT Days | Pittsburgh Specialty

PAM Health•Oakdale, PA

About The Position

The Clinical Navigator is the face of the hospital and helps prospective patients understand the potential benefits and support available during their rehabilitation stay. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, and works to facilitate referral conversion. The position works under the direction of the Director of Business Development and collaborates with the business development team, admissions staff, nursing, and internal and external stakeholders. It also provides feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
A minimum of two years’ experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university.
Rehabilitation or LTACH experience.
Marketing experience.

Responsibilities

Cultivate referral relationships, manage an assigned territory, and complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process, and patient and referral-source satisfaction.
Develop and maintain excellent relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefit options including EPO, HDHP, and HSA, with prescription coverage, Rx ’n Go, and Teladoc.
Dental and vision benefits.
Employee Assistance Program, including counseling, legal, and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, including continuing education and tuition assistance.
Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee bonus referral program.
401(k) plans with discretionary employer match.
Generous paid benefit time.
Education Advancement Program and opportunities for professional growth.