Clinical Navigator - FT Days | Jacksonville Specialty

PAM Health Specialty Hospital of Jacksonville•Jacksonville, FL

About The Position

The Clinical Navigator is the face of the hospital and supports prospective patients by explaining rehabilitation opportunities and helping them understand the support available to achieve their goals. The role cultivates referral relationships, manages an assigned territory, and completes patient assessments. It makes sales contacts and analyzes referral and admission data for the territory. Working collaboratively with business development colleagues, admissions staff, nursing, and other internal and external partners, the Clinical Navigator facilitates referral conversion. The role also provides feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction. It develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy.
At least two years of experience in the designated field of licensure.

Nice To Haves

A degree in a health-related field from an accredited college or university.
Prior marketing experience.
Prior rehabilitation or LTACH experience.
Rehabilitation/LTACH and marketing experience.

Responsibilities

Cultivate referral relationships and manage the assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Work with business development colleagues, the Admissions Manager, admission staff, nursing, and other internal and external staff to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits with EPO, HDHP, and HSA options, including prescription coverage, Rx ’n Go, and Teladoc.
Dental and vision benefits.
Employee Assistance Program with counseling, legal, and financial services.
Flexible spending and health savings accounts.
Life and disability insurance.
Education and in-service opportunities, including continuing education and tuition assistance.
Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
Auto, home, cell phone, and gym membership discounts.
Personal travel discounts.
Employee bonus referral program.
401(k) plans and discretionary employer match.
Paid benefit time.
Competitive pay.
Opportunities for professional growth through the Education Advancement Program.