Gm Jobs

About The Position

Requirements

• Providing exceptional service to customers with an entrepreneurial, sales-driven spirit.
• Ability to inspire and encourage teamwork towards successfully achieving sales goals.
• Ability to uphold daily operations.
• Ability to create a fun and energized environment.
• Availability to work nights, weekends, holidays and cover shifts in case of call-offs or shortage of help.
• Background in customer service and hospitality or willingness to start in the industry.
• Be a go-getter.

Responsibilities

• Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input.
• Regularly coaches team to provide and maintain a consistent high level of customer service.
• Maintains a facility that is consistently “inspection ready” in all areas including food prep, restrooms, forecourt, gondolas and all other guest contact areas.
• Complies and maintains all Department of Health, internal company and brand inspection standards.
• Follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.
• Assists the GM in recruiting new team members to meet the needs of the business and maintain a well-staffed store.
• Ensures store has a well-trained staff to meet and exceed operational standard.
• Maintains inventories and store appearance under the direction of the GM.
• Treats inventory as if it is cash.
• Researches, discusses, and reports all inventory variances to the GM as early as possible.
• Makes sure all storage areas are clean and products are well organized and labeled with the date received.
• Supports the GM to meet monthly, quarterly and annual sales goals.
• Executes all Onvo/brand specific marketing activities to include: POP and suggestive selling promotional items etc.
• Assists the GM with schedules to assure all shifts are covered and properly staffed.
• Coordinates daily assignments and activities of associates based on sales.
• Assures proper execution of all cash management activities, including accurate cash handling, credit card, tender processing and complete daily paperwork.
• Reports any unexplained cash shortage over $10 to GM or District Manager, Travel Plazas.
• Strives to be the best in the Brand.
• Keeps store in compliance with all Brand standards.
• Maintains and ensures a safe, clean work environment.
• Passes all internal operations training and paperwork audit.
• Ensures all brand sponsored mystery shops are at or above brand standards.
• Provides superior customer service to all of our guests.