(USA) GM Coach (Non-Complex) - WM

Walmart•Chapel Hill, NC

17d•$65,000 - $100,000•Onsite

About The Position

The GM Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role teaches and trains associates, listens actively, tours stores and provides feedback, communicates business initiatives and company direction, leads change efforts, and sets clear expectations. It models Walmart’s One Best Way service approach, supports customer-service initiatives and community outreach, resolves customer issues, and implements action plans and process improvements. The GM Coach reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, and monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops plans to mitigate shrink and achieve sales and profit goals. It hires, trains, mentors, assigns duties, recognizes, and develops associates; promotes belonging; and helps meet staffing and growth needs. It coordinates work with stakeholders, sets and communicates objectives, measures progress, identifies improvement opportunities, and supports continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The position is grounded in Walmart’s values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. The position is based at the listed Walmart location in Chapel Hill, North Carolina.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; listen actively, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards and support customer-service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, assign duties to, recognize, and develop associates; communicate expectations and promote a belonging mindset.
Recruit and develop qualified associates to meet staffing needs and company growth potential.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans that meet customer and business needs.
Set goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics, and integrity.
Build trusting relationships, communicate with impact, empower and develop talent, and recognize others’ contributions.
Support Walmart’s goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.
Make customer-first, data-informed decisions that balance short- and long-term priorities.
Encourage learning, calculated risk-taking, resilience, continuous improvement, and the adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U, a Walmart-paid education benefit covering tuition, books, and fees for eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.