(USA) GM Coach (Non-Complex) - WM
About The Position
The GM Coach (Non-Complex) leads and develops teams while overseeing store operations in the designated business area. The role teaches, trains, and listens to associates; tours stores and provides feedback; communicates business initiatives and company direction; and helps implement change and business solutions. It models exceptional customer service, resolves customer issues, supports community outreach, and leads improvements to the customer experience. The GM Coach drives sales and financial performance by reviewing profit-and-loss results, assisting with budgets and forecasts, controlling expenses, and overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes. The role develops and implements plans to mitigate shrink and meet sales and profit goals. It hires, trains, mentors, supervises, and recognizes associates; assigns duties; sets expectations; promotes belonging; and develops talent to meet staffing and business needs. The position coordinates job-related activities and assignments, builds relationships with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to demonstrate respect for individuals, act with integrity, serve customers and members, and strive for excellence.
Requirements
- At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and firearms-authorized training.
- For facilities that sell only ammunition and have applicable state requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop store associates, providing feedback and communicating operational guidance, business initiatives, and company direction.
- Model customer service standards, support customer service and community outreach initiatives, resolve customer complaints and issues, and improve the customer experience.
- Drive sales and financial performance by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, and pursuing sales and profit goals.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink.
- Hire, train, mentor, supervise, recognize, and develop associates; assign duties, set clear expectations, promote belonging, and address staffing needs.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and integrity standards.
- Promote continuous learning, adaptability, the adoption of new technologies and skills, and effective support for organizational change.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U Walmart-paid education program, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
