(USA) GM Coach (Non-Complex) - WM, Management

Walmart•Albuquerque, NM

12d•Onsite

About The Position

The GM Coach leads and develops teams, supports store operations, and drives customer service and financial performance in the designated store area. The role teaches and trains associates, listens to their feedback, tours the store to provide coaching, communicates company direction and business initiatives, and leads change by setting clear expectations and guiding teams in implementing business solutions. The GM Coach models Walmart's One Best Way service model and supports customer-service initiatives, including community outreach. The position resolves customer needs, complaints, and issues; develops action plans to correct deficiencies; and leads process improvements to provide a high-quality customer experience. It reviews profit-and-loss performance, supports budgeting and forecasting, controls expenses, and oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes to meet sales and profit goals and mitigate shrink. The role hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; and supports staffing needs and company growth. It coordinates job-related activities with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The GM Coach also ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and Open Door Policy. The role is expected to respect individuals, build collaborative and high-performing teams, promote belonging, act with integrity, serve customers and members, and strive for excellence through learning, resilience, and continuous improvement. The position is based at the Albuquerque, New Mexico store listed in the posting.

Requirements

Meet one of the following minimum qualification paths: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, hold a current state-issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, coach, and develop teams by listening to associates, touring the store, and providing feedback.
Communicate store operations, business initiatives, merchandising, company direction, goals, and expectations to associates.
Lead company change efforts and guide teams in implementing business solutions.
Model Walmart's One Best Way service model and support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; create action plans to correct deficiencies and improve customer experience.
Review profit-and-loss performance and assist with budgeting, forecasting, and expense control in the designated business area.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, and support staffing needs.
Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans and initiatives addressing customer and business needs.
Set and communicate goals and objectives, build accountability, measure results, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and Open Door Policy.
Promote a culture of belonging, integrity, customer focus, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.