(USA) GM Coach (Non-Complex) - WM, Management

Walmart • Laurel, MS

6d • $65,000 - $100,000 • Onsite

About The Position

The GM Coach (Non-Complex) leads and develops teams while overseeing store-area operations, customer service, financial performance, sales, and compliance. The role teaches, trains, listens to associates, tours stores, provides feedback, communicates business direction, and leads change efforts. It models Walmart’s customer service standards and resolves customer needs, complaints, and issues while improving the customer experience.

The GM Coach reviews profit-and-loss statements and supports budgeting, forecasting, and expense control. The role oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to reduce shrink and achieve sales and profit goals. It also hires, trains, mentors, assigns duties to, and recognizes associates; sets expectations; promotes belonging; and develops qualified talent.

The position coordinates work and initiatives with stakeholders, tracks goals and results, identifies improvement opportunities, and supports continuous learning and adaptability. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to uphold Walmart’s stated values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

The position is based at 1621 Highway 15 N, Laurel, Mississippi. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation, and a state pay differential may apply where required.

Walmart describes a benefits package that may include medical, vision, and dental coverage; 401(k); stock purchase; company-paid life insurance; paid time off and leave programs; disability coverage; company discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and access to the Live Better U education program. Eligibility and benefit terms may depend on job classification and length of employment.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, mentor, and develop associates and teams; communicate expectations and provide feedback and recognition.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide guidance to implement business solutions and meet business objectives.
• Model customer service standards and support customer-service initiatives, resolve customer needs and complaints, and implement action plans to correct deficiencies and improve customer experience.
• Review profit-and-loss statements and assist with budgeting, forecasting, and controlling expenses in the designated business area.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, and supervise associates; assign duties, set clear expectations, promote belonging, and develop qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives addressing customer and business needs.
• Establish and communicate goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
• Promote continuous learning, adaptability, use of new technologies and skills, and the company’s stated values and culture.
• Support Walmart’s goal of becoming a regenerative company through positive impacts for associates, customers, members, and the broader world, including creating belonging, eliminating waste, and participating in local giving.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education program with tuition, books, and fees paid for eligible programs
• Performance-based bonus awards, including annual or quarterly bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed