(USA) GM Coach (Non-Complex) - WM, Management
About The Position
The GM Coach (Non-Complex) leads and develops teams, supports store operations, and drives the financial performance and sales of a designated store area. The role includes coaching associates through training, store tours, feedback, and communication about operational priorities, merchandising, technology, business initiatives, and company direction. The GM Coach leads change efforts and sets clear expectations to help teams implement business solutions and meet objectives. The role models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It reviews profit and loss statements, supports budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and works to reduce shrink and achieve sales and profit goals. The GM Coach hires, trains, mentors, and supervises associates; assigns duties; sets expectations; recognizes contributions; and develops qualified talent to meet staffing needs. The position coordinates work and initiatives with key stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to demonstrate Walmart’s values: respect for the individual, act with integrity, serve customers and members, and strive for excellence. This includes fostering belonging, building trusting relationships, developing talent, acting ethically, using data to make decisions, adapting to customer needs, and pursuing continuous improvement and learning.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead and develop teams through training, active listening, store tours, feedback, and communication about store operations, merchandising, technology, business initiatives, and company direction.
- Lead company change efforts and provide clear expectations and guidance to implement business solutions and achieve business objectives.
- Model and support exceptional customer service, resolve customer needs, complaints, and issues, and lead customer service initiatives.
- Develop and implement action plans to address service deficiencies and improve the customer experience.
- Drive the financial performance and sales of the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and support staffing needs.
- Build relationships with key stakeholders, coordinate job-related activities and initiatives, establish goals, measure progress, and address improvement opportunities.
- Promote a workplace of belonging, collaboration, learning, and continuous improvement.
- Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
