(USA) GM Coach (Non-Complex) - WM, Management
About The Position
The GM Coach leads and develops teams, supports store operations, and drives financial performance and sales in the designated store area. The role involves teaching and training associates, listening to their feedback, touring stores, and communicating with associates at all levels about operations, technology, merchandising, business initiatives, and company direction. The GM Coach introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions. The position models exceptional customer service, supports customer service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It reviews profit-and-loss results, supports budgeting and forecasting, controls expenses, monitors merchandise presentation, inventory flow, seasonal transitions, and operational processes, and implements plans to reduce shrink and achieve sales and profit goals. The GM Coach hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; and helps create a workplace where associates feel a sense of belonging. The role coordinates and oversees work activities, builds relationships with stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop teams; listen to associates, tour stores, and provide feedback.
- Communicate store operations, technology, business initiatives, merchandising, and company direction to associates at all levels.
- Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
- Model customer service standards and support customer service initiatives, including community and outreach programs.
- Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
- Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and managing budgeting, forecasting, and expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, recognize, assign duties to, and develop associates; communicate expectations and support staffing needs.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, set goals, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and provide direction on applying company processes and practices.
- Promote a workplace of belonging, high performance, integrity, customer focus, continuous improvement, and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
