(USA) GM Coach (Non-Complex) - WM, Management

Walmart • Conway, SC

8d • Onsite

About The Position

The GM Coach leads and develops teams by training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction; leads change; sets clear expectations; and guides teams in implementing business solutions and achieving business objectives.

The GM Coach models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, develops action plans to correct deficiencies, and leads process improvements to maintain a high-quality customer experience. The role drives financial performance and sales in the designated store area by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, overseeing operational processes, and addressing shrink to achieve sales and profit goals.

The position supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; promotes belonging; and recruits qualified associates. It coordinates and oversees work activities, maintains stakeholder relationships, supports business plans, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The GM Coach also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards.

The role is expected to demonstrate Walmart’s leadership behaviors: respect the individual, act with integrity, serve customers and members, and strive for excellence. Walmart describes this role as supporting its goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.

The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses. Certain positions may also receive regional pay-zone or complex-structure compensation and applicable state pay differentials. The position is based at 2709 Church St Ste A, Conway, South Carolina.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Must attend and successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, mentor, and develop teams and associates; provide feedback and recognize contributions.
• Communicate store operations, technology, business initiatives, merchandising, and company direction to associates at all levels.
• Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
• Model customer service standards and support customer service initiatives, including community-focused programs.
• Resolve customer needs, complaints, and issues; create action plans to correct deficiencies and improve customer experience.
• Drive sales and financial performance in the designated store area by reviewing profit and loss statements and supporting budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire associates, assign duties, set expectations, and recruit qualified talent to meet staffing needs.
• Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders.
• Set and communicate goals, build accountability, measure progress, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures and provide guidance on executing business processes and practices.
• Promote a workplace culture of belonging, integrity, customer focus, continuous improvement, and learning.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Stock purchase plan
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit, including tuition, books, and fees for eligible programs
• Performance-based bonus awards
• Vacation, sick leave, and holiday time through PTO and/or PPTO, subject to job classification and length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree