(USA) GM Coach (Non-Complex) - WM, Management

Walmart•Lancaster, SC

9d•$65,000 - $100,000•Onsite

About The Position

The GM Coach leads and develops teams, supports store operations, and drives customer service, sales, and financial performance in the designated store area. The role includes coaching associates through training, store tours, feedback, and communication about operations, merchandising, technology, and company initiatives. The GM Coach models Walmart’s customer service standards, resolves customer issues, and leads process improvements to ensure a high-quality customer experience. The position oversees budgeting, forecasting, expense control, merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops action plans to reduce shrink and achieve sales and profit goals. The GM Coach hires, trains, mentors, assigns duties, sets expectations, recognizes associates, and supports staffing and development. The role also coordinates business activities with stakeholders, tracks progress toward goals, addresses improvement opportunities, and ensures compliance with company policies, values, and standards of ethics and integrity. The role is expected to promote belonging, build collaborative and high-performing teams, act with integrity, serve customers and members, use data to make decisions, and encourage continuous improvement and learning. The position is based at the listed Walmart location in Lancaster, South Carolina. Walmart offers competitive pay, performance-based bonuses, and a range of benefits. The annual salary range is $65,000–$100,000, with additional performance bonuses and possible location-based pay differentials.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all required job trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms-authorized training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, develop, train, and coach teams through store tours, feedback, active listening, and clear communication about operations, merchandising, technology, business initiatives, and company direction.
Model and support Walmart’s customer service standards and initiatives; resolve customer needs, complaints, and issues, and implement action plans to address deficiencies and improve the customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and managing budgets, forecasts, and expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, promote belonging, and develop qualified associates to meet staffing needs.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business initiatives, track progress toward goals, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Promote collaboration, belonging, accountability, customer-first decision-making, continuous improvement, and learning from change and mistakes.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.