(USA) GM Coach (Non-Complex) - WM

Walmart•Kalispell, MT

2d•Onsite

About The Position

The GM Coach leads and develops teams by training, listening to associates, touring stores, providing feedback, and communicating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting business objectives. The GM Coach models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. The role drives financial performance and sales in the designated store area by reviewing profit and loss statements, supporting budgeting and forecasting, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink to meet sales and profit goals. The position supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes associates; and supports staffing needs and a workplace where associates feel a sense of belonging. The role coordinates work with key stakeholders, supports business and customer initiatives, sets and measures goals, addresses improvement opportunities, and promotes adaptability and continuous learning. The GM Coach ensures compliance with company policies, procedures, mission, values, and ethics standards, and supports the Open Door Policy. The role is expected to demonstrate Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence. Walmart lists an annual salary range of $65,000 to $100,000, with additional annual or quarterly performance bonuses and potentially other compensation differentials.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, and develop teams through active listening, store tours, feedback, and communication about store operations and company initiatives.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer service standards and support customer service initiatives, including resolving customer needs, complaints, and issues.
Develop and implement action plans to correct deficiencies and improve customer experience and business processes.
Drive sales and financial performance for the designated store area by reviewing profit and loss statements and supporting budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties and communicate expectations consistently.
Promote a belonging mindset and recruit and develop qualified associates to meet staffing needs.
Coordinate activities and maintain relationships with key stakeholders to meet customer and business needs.
Set goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics standards, and Open Door Policy.
Demonstrate Walmart’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, including tuition, books, and fees for eligible programs
Performance-based bonus awards
Annual or quarterly performance bonuses