Front Desk Agent
Proper Hospitality Careers • Miami Beach, FL19d • Onsite
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Front Desk Agent
Proper Hospitality Careers•Miami Beach, FL
•Onsite
About The Position
The Shelborne by Proper is an iconic Miami Beach landmark reimagined through the lens of Proper Hospitality. Set along the ocean in the heart of South Beach, our historic Art Deco property brings together thoughtful design, elevated hospitality, dynamic food and beverage, wellness, nightlife, and a distinctly Miami sense of energy. More than a hotel, The Shelborne is envisioned as a destination for both travelers and locals — honoring the character and history of the property while creating a modern luxury experience that feels deeply connected to the culture, rhythm, and spirit of Miami Beach.
Requirements
- High School Diploma or equivalent required.
- Strong communication skills, both written and verbal.
- Exceptional interpersonal skills with the ability to remain calm and professional under pressure.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
Nice To Haves
- Previous experience in customer service or hospitality is preferred, but not required.
- Experience with hotel reservation systems (e.g., InforHMS, Alice, or similar) is a plus.
Responsibilities
- Greet guests upon arrival and provide a warm, welcoming check-in experience.
- Efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms.
- Handle guest check-outs, ensuring all charges are accurately posted and that guests depart with a positive impression.
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution.
- Provide information on hotel services, local attractions, and dining options, and assist guests with special requests.
- Communicate effectively with other hotel departments (e.g., Housekeeping, Maintenance, Sales) to address guest needs and maintain seamless operations.
- Handle incoming phone calls and direct them to the appropriate departments or assist with reservations.
- Monitor the hotel’s email system and assist with online reservation inquiries.
- Maintain accurate guest records and ensure all guest information is entered correctly into the system.
- Process reservations and cancellations, ensuring that rooms are allocated efficiently.
- Assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked.
- Ensure the safety and security of guests, team members, and hotel property at all times.
- Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines.
- Work as part of a team with fellow Front Desk Agents, Supervisors, and Managers to maintain high levels of guest satisfaction.
Benefits
- Comprehensive benefits
- Meaningful development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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