FRONT DESK CLERK

SHAMIN HOTELS MASTER•Chester, VA

12d•$16 - $18•Onsite

About The Position

The Guest Service Agent checks guests in and out, assists with reservations, answers questions about hotel services, and offers information and recommendations about local activities. The role includes confirming guest information, assigning rooms, issuing keys, collecting payments, and supporting guests in person and online. The position is part of the Operations department at Hyatt Select Chester in Chester, Virginia, and reports to the Front Office Manager.

Requirements

Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Attention to detail.
Reliable mode of transportation.
High school diploma or GED certification, or an equivalent combination of education and experience.
Teamwork, collaboration, and helping others succeed.
Ownership, responsibility, and willingness to keep learning.
A positive, caring approach to guest service and creating memorable experiences.

Nice To Haves

Proven experience as a front desk agent is preferred.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide escort instructions to a bell person or directly to the guest, without announcing room numbers.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel guest reservations as needed.
Post charges for items such as rooms, food, liquor, or telephone use by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or champagne for special guests at management’s direction.
Understand and enforce hotel company credit policies.
Account for cash and make deposits according to hotel and company policies.
Communicate effectively with other front office and hotel departments.
Report for scheduled shifts on time and in uniform in accordance with company policy.
Follow company policies and procedures related to the position and its duties.
Proactively greet guests in a friendly and warm manner.
Cross-sell other Shamin Hotels.
Perform other related duties as required.