front Desk-2

National Church Residences•Columbus, OH

12d

About The Position

The Front Desk Clerk helps ensure the safety and security of a supportive housing building and its residents by following building policies and procedures and taking direction from team leaders and supervisors. The role monitors the lobby, manages guest check-in and identification, accepts and accounts for rental payments, logs shift activity, distributes mail, inspects common areas, reports hazards and emergencies, and submits maintenance requests. The position may require travel between multiple buildings and coverage at different locations and shifts. The clerk is expected to maintain a neat lobby and business-casual appearance, communicate professionally with residents and staff, keep appropriate boundaries, and work an eight-hour shift with access to kitchen and restroom facilities. The position reports to the Front Desk Site Lead and is classified as non-exempt. The clerk must arrange coverage for vacation and sick time, remain responsible for desk coverage until a replacement arrives, and contact the assistant manager at least four hours before a shift if unable to report. Time-away requests must be submitted two weeks in advance and approved by the direct supervisor. The position may not cover more than two consecutive shifts in a 24-hour period. Duties may include additional responsibilities assigned by management.

Requirements

At least one year of current work experience.
High school degree or GED.
Excellent customer service skills; ability to multitask, attend to detail, and follow directions and front desk manual procedures.
Effective oral and written communication skills.
Basic math and analytical skills.
Strong organizational skills.
Conflict mediation and negotiation skills.
Ability to maintain clear, professional boundaries and act professionally.
Ability to work in a team environment.
Understanding of low-income and homeless individuals and their specific needs.
Knowledge of crisis prevention, intervention, and resolution techniques and ability to apply them to particular circumstances and individuals.
Commitment to the mission and philosophy of NCR and its Supportive Housing Division.
Ability to work a straight eight-hour shift with access to kitchen and restroom facilities.
Adequate transportation for coverage between multiple buildings and for shifts at any location.
Ability to arrive on time; the desk standard allows no more than a five-minute grace period.

Responsibilities

Monitor lobby traffic and ensure guests check in and out, show proper identification, and follow guest policies and building rules.
Accept and account for rental payments.
Remain alert, document activity hourly, and log occurrences during the shift.
Follow all procedures in the front desk manual.
Sort and distribute mail promptly and place it in the appropriate boxes.
Conduct periodic inspections of building common areas.
Report hazardous conditions and emergencies to management, follow safety precautions, and document incidents.
Arrange coverage for vacation and sick time by contacting other desk staff; maintain desk coverage until a replacement arrives.
Attend required meetings and court appearances.
Notify the assistant manager at least four hours before a shift if unable to report to work.
Maintain a neat and clean lobby and a business-casual appearance.
Enter maintenance work-order requests in the maintenance system and report emergency requests to the Maintenance Department.
Travel between multiple buildings and provide coverage at different locations and shifts as required.
Communicate effectively with residents and staff while maintaining professional boundaries.
Answer calls within one to three rings, take staff phone messages with the required details, and direct callers appropriately.
Buzz in residents, visitors, and staff within one to three seconds.
Use courteous language and offer assistance or direct people to the appropriate person.
Submit time-away requests two weeks before requested leave and obtain supervisor authorization.
Work no more than two consecutive shifts within a 24-hour period.