Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Friendly communication, dependable attendance, and willingness to help members and teammates.
• High school diploma or GED completed or in progress.
• Basic computer skills and ability to learn membership and point-of-sale systems.
• Ability to multitask and handle account information carefully.
• Ability to stand or perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.

Nice To Haves

• Customer service experience is preferred; candidates seeking their first job are welcome to apply.

Responsibilities

• Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
• Process authorized payments and account updates, verify account information, document member requests, maintain confidentiality, and escalate concerns requiring management approval.
• Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings; promote approved retail and service offerings and connect members with the sales or fitness team.
• Keep the front desk organized and attended, complete shift checklists, communicate important issues during handoffs, and follow payment, guest registration, and account procedures.
• Keep the lobby and assigned areas clean and stocked, complete assigned checks, and promptly report hazards, equipment issues, and member incidents.