Front Desk Receptionist - Downtown Spokane

Mindful Support Services • Spokane, WA

3d

About The Position

Mindful Therapy Group provides billing, marketing, and administrative services to independent mental health care providers. The Front Desk Receptionist helps keep daily business operations running smoothly by delivering customer service and completing administrative tasks. The role involves interacting with clients and providers, supporting clients as they prepare for appointments, scheduling visits, and verifying insurance benefits. Leadership training and advancement opportunities are available to motivated and talented employees. The position requires full-time availability for rotating shifts during the organization’s business hours: Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8 a.m. to 4 p.m. The role is based in downtown Spokane. A background check is required. Current clients of Mindful Therapy Group are asked to wait until their clinical care has ended before beginning employment due to a conflict of interest.

Requirements

• Strong work ethic and ownership of the role.
• Willingness to work through difficult interactions in a mental health office setting.
• Ability to multitask and prioritize.
• Professional written and verbal communication with clients and providers.
• Motivation to receive feedback and continually grow.
• Flexibility to work full-time hours during the organization’s business hours.
• Background check required.

Nice To Haves

• Customer service skills and a passion for learning.
• Restaurant or hospitality background; candidates with these backgrounds are encouraged to apply.

Responsibilities

• Provide customer service by phone, in person, and by email.
• Create a warm and welcoming atmosphere for clients.
• Manage the front desk and help clients prepare for their visits.
• Schedule client appointments.
• Support mental health providers with administrative requests.
• Verify client insurance benefits.

Benefits

• 75% coverage of health, dental, and vision insurance.
• 15 PTO days accrued annually.
• 6 paid holidays per year.
• 401(k) matching.
• Life insurance.
• Professional development training and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed