Front Desk Receptionist

The US Oncology Network•Maplewood, MN

2d•Onsite

About The Position

The Front Desk Receptionist works under direct supervision and greets patients and visitors promptly, courteously, and professionally. The role ensures required forms are complete and accurate, collects and updates patient demographic and insurance information, registers new patients, prepares and organizes patient charts, and communicates patient arrivals to nursing staff. The receptionist also collects patient payments, maintains the lobby, identifies no-shows, protects confidentiality, supports front-office operations, and prepares correspondence and other documents as requested. The position supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards. Work is performed in an office environment and involves contact with patients and the public.

Requirements

High school diploma or equivalent required.

Nice To Haves

Three years of front-office experience preferred, preferably in a medical setting.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally, and obtain required forms.
Obtain demographic and insurance information, collect copies of insurance cards and current driver's licenses, and update information in the system as needed.
Register new patients and prepare and organize their charts.
Notify nursing staff when patients arrive and place charts in appointment order.
Help prepare charts for the following day's appointments and print schedules as needed.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit, and issue receipts when necessary.
Distribute condolence cards to patients' families as requested.
Keep the lobby neat and orderly.
Identify no-shows and forward them for patient notification.
Protect patient and clinic/corporation confidentiality.
Follow policies and procedures that support front-office efficiency and cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other typed materials as requested by the supervisor.
Support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.