Front Desk Supervisor
About The Position
At andCo Hospitality, the Front Desk Supervisor helps lead the front desk team and keep resort operations running smoothly while ensuring guests feel welcome and receive a memorable experience. The role oversees daily Front Desk operations, supports and schedules Guest Service Agents, trains new team members, and responds to guest feedback and concerns. The supervisor also supports front office functions such as room inventory, guest communications, reporting, system management, and budget-related activities. When needed, the supervisor serves as Manager on Duty, conducts property walks, and helps ensure the resort remains safe, secure, and guest-ready. The position coordinates with Housekeeping, Maintenance, and other departments, helps manage supplies and weekly inventory, and supports the company’s sustainability initiatives and community-minded approach to hospitality.
Requirements
- 3–4 years of front desk, guest services, hotel, or resort experience.
- Previous supervisory or team leadership experience.
- Confident communication skills and the ability to build genuine guest connections and strong team relationships.
- Ability to stay calm under pressure, think on one's feet, and solve problems.
- Organization, adaptability, and ability to manage multiple priorities in a fast-paced hospitality environment.
- Commitment to inclusivity, teamwork, accountability, and treating people respectfully.
- Comfort using Microsoft Office and ability to learn hospitality systems and technology.
- Availability to work a flexible schedule based on business needs, including weekends and holidays.
- High school diploma or GED.
Nice To Haves
- Hospitality-related education.
Responsibilities
- Lead daily Front Desk operations, ensuring organization, efficiency, and a strong guest experience.
- Support welcoming and efficient guest check-ins and checkouts.
- Coach, support, and schedule Guest Service Agents and contribute to a supportive team culture.
- Train new team members on systems, processes, service standards, and operational procedures.
- Monitor guest feedback and reviews, resolve concerns, and identify ways to improve the guest experience.
- Support front office operations, including room inventory, guest communications, reporting, system management, and budget-related activities.
- Serve as Manager on Duty when needed, conduct property walks, and help maintain a safe, secure, guest-ready resort.
- Help manage weekly inventory, supply ordering, and other day-to-day Front Desk needs.
- Partner with Housekeeping, Maintenance, and other departments to support a seamless guest journey.
- Support and champion sustainability initiatives and the company’s community-minded approach to hospitality.
- Follow up professionally and empathetically on guest reviews and feedback, with a commitment to resolving issues.
- Pitch in where needed to support hospitality operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
