Front Desk Associate - Elwood

Lift RF FTX, LLC • East Northport, NY

13d • $0 - $17

About The Position

The Front Desk Associate welcomes members and guests at Retro Fitness and supports their club experience by managing check-ins, answering questions, assisting with member accounts, and keeping the front desk organized. The role also provides sales support, promotes approved retail and service offerings, and connects members with the appropriate sales or fitness team. The associate helps maintain a clean and safe lobby and assigned areas, follows club procedures, and communicates important issues to teammates and management. Shifts may include mornings, evenings, weekends, and holidays; assigned days and hours are not specified.

Requirements

• Friendly communication, dependable attendance, and willingness to help members and teammates.
• High school diploma or GED completed or in progress.
• Basic computer skills and ability to learn membership and point-of-sale systems.
• Ability to multitask and handle account information carefully.
• Ability to stand and perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.

Nice To Haves

• Customer service experience is preferred; candidates seeking their first job are welcome to apply.

Responsibilities

• Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
• Process authorized payments and account updates, verify account information, document member requests, maintain confidentiality, and escalate concerns requiring management approval.
• Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings.
• Promote approved retail and service offerings and connect members with the sales or fitness team.
• Keep the front desk organized and attended, complete shift checklists, and communicate important issues during handoffs.
• Follow payment, guest registration, and account procedures.
• Keep the lobby and assigned areas clean and stocked.
• Complete assigned checks and promptly report hazards, equipment issues, and member incidents.

Benefits

• 7% personal PT sales commission and 10% supplement sales commission are described in the supplied Front Desk plan; applicability to this club must be confirmed, and eligibility and written plan terms apply.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED