Front Desk Associate - Bay Shore

Lift RF FTX, LLC • Brentwood, NY

13d • $0 - $17 • Onsite

About The Position

The Front Desk Associate helps members and guests feel welcome at Retro Fitness. The role manages check-ins, answers questions, supports member accounts, and keeps the front desk organized while connecting members with club services. The associate processes authorized payments and account updates, assists with membership inquiries and sales support, follows club procedures, and helps maintain cleanliness and safety in assigned areas. This is a part-time hourly position reporting to the Club Manager.

Requirements

• Friendly communication, dependable attendance, and willingness to help members and teammates.
• High school diploma or GED completed or in progress.
• Basic computer skills and ability to learn membership and point-of-sale systems.
• Ability to multitask and handle account information carefully.
• Ability to stand or perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.

Nice To Haves

• Customer service experience is preferred; candidates seeking their first job are welcome to apply.

Responsibilities

• Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
• Process authorized payments and account updates, verify account information, document member requests, maintain confidentiality, and escalate concerns requiring management approval.
• Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings; promote approved retail and service offerings and connect members with the sales or fitness team.
• Keep the front desk organized and attended, complete shift checklists, communicate important issues during handoffs, and follow payment, guest registration, and account procedures.
• Keep the lobby and assigned areas clean and stocked, complete assigned checks, and promptly report hazards, equipment issues, and member incidents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED