Front Desk Agent
CUSA, LLC • Tampa, FL26d • $17 - $18
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Front Desk Agent
CUSA, LLC•Tampa, FL
•$17 - $18
About The Position
Courtyard by Marriott Tampa Northwest is seeking a dependable, service-focused Front Desk Agent to welcome guests, manage check-ins and check-outs, and help keep the front desk running smoothly. The role calls for clear communication, attention to detail, and ownership of guest requests. The Front Desk Agent helps shape the guest experience, builds hospitality skills, works across hotel departments, and helps guests feel welcome from arrival through departure.
Requirements
- Reliable attendance record and a professional, welcoming attitude.
- Strong communication skills and sound judgment.
- Ability to stay organized, manage competing requests, and remain calm during busy periods.
- Comfort using computers and learning hotel reservation systems.
- Availability to work scheduled shifts, including weekends and holidays.
Nice To Haves
- Previous hotel front desk or customer service experience is preferred.
- Marriott experience is a plus.
Responsibilities
- Welcome guests and provide friendly, professional service throughout their stay.
- Process check-ins, check-outs, reservations, room assignments, and payments accurately.
- Answer phone calls and respond to questions about the hotel, amenities, and local area.
- Address guest concerns promptly, resolve issues within their authority, and involve a manager when needed.
- Coordinate with housekeeping and maintenance on room readiness, guest requests, and repair needs.
- Follow payment, guest privacy, and hotel security procedures.
- Keep the front desk organized and share clear shift updates so requests receive proper follow-through.
- Support Marriott Bonvoy recognition and enrollment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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