Hotel Front Desk Agent - Palm Tree Club
About The Position
The Hotel Front Desk Agent is responsible for registering arriving guests, processing departures and reservations, completing cashier close reports, and preparing front office reports. The agent works closely and efficiently with other departments and provides and maintains the highest possible service standards for hotel guests. The role includes welcoming and assisting guests, processing room assignments and payments, explaining hotel facilities, coordinating with bell and valet staff, reviewing reports, communicating credit issues and guest requests, resolving complaints, reviewing departing guests’ folios, making reservations, and providing concierge assistance.
Requirements
- Excellent communication, interpersonal, and organizational skills.
- Ability to carry 10 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Proven ability to influence a team and achieve results.
- Flexibility and creative problem-solving ability.
- Strong initiative and self-motivation.
- Fluency in job-related English, both verbal and non-verbal.
- Appreciation and respect for the diversity of all individuals in the workplace.
- Ability to handle pressure and work in a fast-paced environment.
- Ability to work days, evenings, and weekends as necessary.
Responsibilities
- Complete guest registration by entering and retrieving information, confirming guest counts and room rates, assigning rooms according to requests and VIP status, and issuing keys.
- Inform guests about hotel facilities and amenities and provide directions within the property.
- Coordinate luggage delivery and retrieval with bell staff and car requests with valet staff when needed.
- Perform basic accounting procedures, including foreign currency exchange, cash handling, posting charges to guest folios, and making adjustments.
- Review credit limit, arrivals and departures, discrepancy, group resume, and other reports, and communicate relevant information to the appropriate departments.
- Communicate credit issues to revenue-generating departments.
- Welcome guests warmly, acknowledge waiting guests, listen to requests, respond appropriately, and provide options.
- Communicate guest requests to the appropriate department.
- Research and resolve guest complaints, assist dissatisfied guests, negotiate outcomes within acceptable empowerment limits, and consult front office managers when needed.
- Review departing guests’ folios and invite them to return.
- Make reservations.
- Assist guests as a concierge by providing directions and transportation information and coordinating further accommodation through the concierge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
