Lead Front Desk Agent

Remington Hospitality • Arcadia, CA

26d • Onsite

About The Position

The Lead Front Desk Agent greets and assists hotel guests, handling check-in and check-out, pre-registration, reservation blocking, guest charges, and payments. The role requires working knowledge of front office systems and hotel rates, discounts, reservation procedures, cancellations, and guest relocations. The position pays $23.00 per hour.

Requirements

• High work ethic and self-initiative.
• May be required to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Ability to stand and walk occasionally throughout the workday.
• Frequent fine motor skills, including using hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Greet and communicate with guests cordially, promptly, and professionally while checking them in and out.
• Assist with pre-registration and blocking reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Maintain working knowledge of the front office computer or manual system, including routine and infrequent transactions.
• Handle cash, checks, and credit card information accurately, receive payment for hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Handle reservations and follow reservation procedures, including taking same-day reservations in approximately two minutes.
• Follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed