Front Desk Agent

Sun Hill Properties Inc.•Colorado Springs, CO

26d•$0 - $19•Onsite

About The Position

This position will be the first point of contact for guests, delivering a warm and welcoming experience from check-in to check-out. The agent is responsible for managing front desk operations, providing excellent customer service, and ensuring guest satisfaction in a fast-paced hospitality environment.

Requirements

High School diploma is required
Strong guest service orientation with a warm, professional, and welcoming demeanor
Effective verbal communication and interpersonal skills, with the ability to interact courteously with guests and team members
Ability to anticipate guest needs and respond promptly to service requests while maintaining attention to detail
Strong teamwork and collaboration skills, with the ability to coordinate effectively
Ability to follow established service procedures and hotel brand standards
Strong organizational skills and the ability to maintain clean, orderly, and well-stocked service areas
Ability to prioritize tasks, manage time effectively, and maintain a sense of urgency in a fast-paced environment
Dependable, adaptable, and proactive, with the ability to respond to changing operational needs and support
Must be able to operate a computer, telephone, and copier.
Must have manual dexterity to operate all office equipment.

Nice To Haves

Previous hotel experience is preferred
Bilingual is plus

Responsibilities

As the ‘face’ of the front desk and the first point of contact for guests, always maintain a welcoming and hospitable attitude.
Find it easy to acknowledge guests and team members with a smile.
Confirm all details of the reservation upon check-in, make sure all amounts are correct, and ask for any special requests. Inform the guest about all amenities of the hotel and wish them a great stay.
Always abide by the security procedures without exception.
Genuinely pay attention to all guest feedback. Always ask how their stay was upon checkout and write down any items that need to be fixed/done better and inform management accordingly.
Frequently check arrivals and departures of the day to make sure everything is up-to-date, rooms are assigned correctly, no requests are missed, and room inventory is good.
Ensure to abide by all personal hygiene rules. Avoid eating food items that could cause body odor before work. Use deodorant as necessary.
Maintain a presentable, decent, and professional attitude at all times. Be aware that the hotel team is constantly observed by guests and coworkers.
Ensure to receive all notes of the previous shift, read the logbook, and make sure to note down and follow up with all requests from guests, vendors, and coworkers.
Contact the manager in case of hesitancy about an issue or need help.
Count the front desk bank at the starting and end of the shift to make sure it makes up the predetermined amount.
Make sure the lobby, front desk, entrance, and office are always clean. Wipe down all surfaces at the lobby regularly.
Make sure the complimentary coffee station is clean, all items are stocked, and the beverages are fresh.
Complete all additional tasks given by management.