Front Desk Agent - Ocotillo Village
About The Position
The Front Desk Agent provides exceptional customer service and creates a memorable stay for every guest. Attention to detail, a friendly demeanor, and professionalism are important to guest satisfaction and loyalty. The role includes welcoming guests, managing check-in and check-out, handling reservations and inquiries, responding to guest needs and complaints, and coordinating with hotel staff to support a seamless experience. The agent also helps ensure the community is clean, safe, and well maintained; follows up with guests; supports timely maintenance-request resolution; and adheres to applicable company policies and standards.
Requirements
- High school diploma or equivalent, college degree or related coursework, two years of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency with Microsoft Office, including Word and Excel.
- At least one year of experience working on a PC.
- Strong verbal and written communication skills.
Responsibilities
- Greet guests in a friendly and welcoming manner.
- Check guests in and out.
- Answer phone calls and assist guests with inquiries.
- Make reservations and handle bookings.
- Provide information about services and amenities.
- Handle guest requests and complaints in a timely and professional manner.
- Keep the front desk area clean and organized.
- Assist with luggage and transportation arrangements.
- Maintain guest confidentiality and security.
- Work with other staff to ensure a seamless guest experience.
- Handle guest service requests and concerns as required.
- Follow up with new and current guests to establish and maintain positive guest relations.
- Help ensure guests have a clean, safe, and well-maintained community.
- Prepare security deposit dispositions consistently and immediately after move-out.
- Maintain high standards of guest service and relations.
- Ensure maintenance requests are handled as quickly and effectively as possible, within 24 hours; notify guests promptly if parts delays occur and notify the regional manager if a work order remains unresolved after 48 hours.
- Represent the company and community professionally, maintaining a positive businesslike attitude and neat, clean, professional dress and grooming.
- Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy, and Asbestos and Hazardous Materials Policy.
Benefits
- Medical, dental, and vision insurance.
- Flexible Spending Account (FSA) for healthcare and dependent care expenses.
- Company-paid life insurance.
- Paid vacation, sick leave, and holidays.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
