Front Desk Agent, Top of the Village

CoralTree Hospitality • Snowmass Village, CO

14h

About The Position

As a Front Desk Agent at Top of the Village, you will help create distinct, authentic guest experiences. You will warmly welcome arriving guests, assist with check-in and check-out, and provide information about hotel services and amenities. The role also includes responding to guest inquiries, resolving complaints, sharing knowledge of the property, and coordinating guest feedback and needs with colleagues and management.

The position includes some outdoor and logistical duties, such as organizing arrival parking spaces with chains, managing lockboxes for late arrivals, and occasionally picking up or delivering items to other CoralTree-managed properties. Mail pickup may involve transporting packages of varying sizes. Weather-appropriate clothing and footwear are encouraged for outdoor tasks. The role requires lifting and carrying packages and boxes as needed.

The hourly wage starts at $20.00 to $22.00 per hour. The job posting closes on 12/1/2026, or when the position has been filled.

Requirements

• Passion for serving others and creating exceptional guest experiences.
• Strong verbal and written communication skills, including legible and grammatically correct writing.
• Ability to multitask while maintaining accuracy and attention to detail.
• Willingness to adapt to a demanding schedule with varying workdays and hours.
• Ability to lift and carry packages, boxes, and other items as needed.

Nice To Haves

• Previous experience providing service to others and helping create authentic travel experiences is preferred.

Responsibilities

• Welcome guests warmly and enthusiastically, anticipate their needs, and assist with check-in and check-out.
• Respond promptly to guest inquiries with a personal, welcoming manner, regardless of time of day or workload.
• Create memorable experiences through positive interactions with guests and associates.
• Take initiative to resolve guest complaints and promote guest loyalty and satisfaction.
• Share knowledge of personal interests, hotel services, and amenities to help guests feel at home.
• Communicate guest feedback and needs to team members and management.
• Manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail.
• Once daily, chain off arrival parking spaces to keep the parking lot organized; move or adjust chains as needed.
• Pick up lockboxes for late arrivals and place them in a secure location; when lockboxes are used, ensure they are ready for the following day’s arrivals.
• Occasionally pick up or drop off items at other CoralTree-managed properties.
• Pick up mail from USPS and transport packages of varying sizes, lifting and carrying boxes safely as needed.

Benefits

• Discounted bus passes for local commuters.
• Employee Assistance Program.
• Room discounts for team members and their friends and family, available immediately upon hire.
• Eligible employees aged 18 and older may enroll in a 401(k) with Fidelity after three months of employment; the plan includes a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed