Front Desk Agent, Top of the Village

Top of the Village • Snowmass Village, CO

2d • $20 - $22

About The Position

As a Front Desk Agent at Top of the Village, you will help create distinct and authentic guest experiences. You will greet arriving guests warmly, assist with check-in and check-out, and provide information about hotel services and amenities. The role involves responding to guest inquiries, resolving complaints, communicating guest feedback and needs to colleagues, and handling multiple tasks accurately in a fast-paced environment.

Additional duties include organizing arrival parking spots by managing chains, handling lockboxes for late arrivals, and occasionally picking up or dropping off items at other CoralTree properties. Agents may also pick up USPS mail and safely transport packages. Weather-appropriate attire is encouraged for outdoor tasks. The position offers an hourly wage starting at $20.00 to $22.00.

Requirements

• Willingness to adapt to a demanding schedule with varying workdays and hours.
• Passion for serving others and creating exceptional guest experiences.
• Strong verbal and written communication skills, including legible and grammatically correct writing.
• Ability to handle multiple tasks while providing accurate, detail-oriented service.
• Ability to lift and carry packages, boxes, and other items as needed.

Nice To Haves

• Previous experience providing service to others and helping create authentic travel experiences.

Responsibilities

• Greet guests warmly and assist with check-in and check-out, anticipating their needs.
• Respond promptly to guest inquiries with a welcoming and personal manner.
• Create positive guest and associate interactions through a warm personality and ability to relate to others.
• Take initiative to resolve guest complaints and foster guest loyalty and satisfaction.
• Share knowledge of hotel services and amenities with guests.
• Communicate guest feedback and needs to team members, staff, and management.
• Manage multiple tasks efficiently while maintaining accuracy and attention to detail.
• Once daily, chain off arrival parking spots and move or adjust chains as needed.
• Pick up lockboxes for late arrivals and place them in a secure location; ensure they are ready for the following day's arrivals on nights when lockboxes are used.
• Occasionally pick up or drop off items at other CoralTree-managed properties.
• Pick up USPS mail and transport packages of varying sizes safely.

Benefits

• Discounted bus passes for local commuters.
• Employee Assistance Program.
• Room discounts for team members and their friends and family upon hire.
• Eligible employees aged 18 and older may enroll in a Fidelity 401(k) after three months of employment; the plan includes a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed