Front Desk Agent

Avion Hospitality Employee Services LLC • Cranberry Township, PA

5h

About The Position

As a Front Desk Agent, you are the face of the hotel and central to the guest experience. You provide attentive service throughout guests’ stays, from pre-arrival through departure, while carrying out front-office operations. The role includes managing check-ins and check-outs, payments, reservation updates, guest inquiries, local recommendations, and hotel calls. You also help drive room revenue and occupancy through upselling and room inventory management, and address guest feedback and workplace challenges with empathy, speed, and tact.

Requirements

• High school diploma or equivalent.
• Upbeat, personable, and passionate about creating exceptional guest experiences.
• Proficiency in Microsoft Office and aptitude for learning hotel management software.
• Basic business arithmetic skills.
• Ability to thrive in a fast-paced environment, multitask, and stay calm under pressure.
• Strong written and verbal communication skills, active listening, and efficient issue resolution.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• College coursework in hospitality or business.
• Prior hospitality or customer service experience.

Responsibilities

• Deliver warm, attentive, and efficient service from pre-arrival through departure.
• Manage guest check-ins and check-outs, process payments, and accurately handle reservation updates.
• Respond to guest inquiries, provide recommendations, and handle inbound hotel calls.
• Assist in driving room revenue and occupancy through upselling and active room inventory management.
• Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED