Front Desk Agent
Aloft Phoenix Airport•Phoenix, AZ
•Onsite
About The Position
As a Front Desk Agent at Aloft Phoenix Airport, you will welcome guests and create memorable experiences from arrival through the duration of their stay. You will handle guest questions, requests, and complaints promptly and courteously, helping build positive impressions and guest loyalty. The role involves providing efficient check-in and check-out service, coordinating with hotel departments, sharing information about the local area and hotel facilities, managing phone calls and reservations, and handling guest charges and cash procedures.
Requirements
- Strong verbal and written communication skills.
- Ability to read, write, type, and use basic technology.
- Ability to stand for an entire shift.
- Ability to lift at least 25 pounds.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Previous guest-facing customer service experience in a fast-paced environment is ideal.
Responsibilities
- Ensure guests receive a friendly, efficient, and error-free check-in and check-out experience.
- Coordinate with other departments to handle ongoing guest requests in a fast-paced environment.
- Answer questions about the local area and hotel facilities and provide directions and resources.
- Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
- Follow cash-handling procedures and post and reconcile charges on guest receipts.
- Support hotel goals through teamwork and collaboration with all departments.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- Short-term and long-term disability insurance.
- Company-matched 401(k) plan.
- Paid time off, including vacation and sick leave.
- Paid holidays.
- Voluntary benefits, including accident, life, critical illness, and flexible spending account options.
- Hotel benefits.
- Employee assistance program.
- Leadership development program.
- Daily pay.
- Educational opportunities and tuition reimbursement.
- Paid jury duty, personal, medical, and military leave in accordance with applicable law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
