Front Desk Agent - Sentral SoBro

Sentral • Nashville, TN

26d • $18 - $18 • Onsite

About The Position

Sentral is hiring a Front Desk Agent, referred to in the posting as an Experience Ambassador, to provide hospitality and support to residents and homeshare guests at Sentral SoBro. The role resolves inquiries about on-property and off-premises attractions, facilities, services, and activities, and engages with guests before and throughout their stays. This is an in-person, on-site position focused on creating a welcoming, safe, and memorable experience while upholding Sentral’s service standards and policies.

Requirements

• High school diploma or equivalent.
• At least one year of experience in hospitality or the customer-service industry.
• Excellent interpersonal skills and effective communication with residents, guests, team members, management, and third-party vendors in person, by telephone, email, or text.
• Computer savvy and able to learn and master multiple software systems.
• Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency.
• Active listening, attention to detail, and strong organizational skills when responding to inquiries and requests.
• Proactive decision-making and problem-solving skills.
• Demonstrated ability to diffuse and respond to customer concerns to prevent escalation.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability, with or without reasonable accommodation, to stand behind a desk for most of an eight-hour shift, move repetitively for extended periods, work in indoor and outdoor spaces with and without covering, move throughout the property, transport boxes and equipment weighing up to 20 pounds, communicate with others in the building, and observe details in surrounding areas and on a screen.

Nice To Haves

• Some college.
• Multifamily experience.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
• Build rapport with residents and guests, greet them warmly by name, and serve as their first point of contact.
• Prioritize and fulfill requests with friendliness, efficiency, confidentiality, and professionalism.
• Provide hospitality that meets quality-assurance standards and resolve disputes promptly to achieve customer satisfaction.
• Promote the property’s benefits, distribute marketing materials, and partner with neighboring businesses to enhance resident benefits and company reputation.
• Answer, record, and process calls, messages, requests, questions, and concerns.
• Run daily reports, identify special requests, and check reports for accuracy.
• Monitor property access to protect residents and the property; manage access for guests, residents, and authorized vendors using key system technology.
• Identify potential issues, take appropriate action, and inform management when necessary.
• Support resident satisfaction and retention through programming alongside the Director of Services and General Manager, and through one-on-one contact.
• Stay informed about local activities and establishments to offer recommendations, answer questions, and provide directions.
• Maintain the atmosphere and cleanliness of entry lobbies and common areas, including stocking and taking inventory of refreshment stations and cleaning immediate areas.
• Follow safety and security procedures, report accidents, injuries, and unsafe conditions, and understand emergency procedures and evacuation plans, including assisting with locking elevators open for emergency crews.
• Develop and maintain positive working relationships with building staff.
• Store luggage and handle early check-in, late checkout, and other requests as needed.
• Assess the property, notify maintenance of repair or cleaning needs, log resident service requests, and follow up on completion.
• Comply with property safety and emergency procedures and applicable local, city, and federal regulations.
• Assist with administrative duties, including light copying and package management.
• Work on special projects and perform other related duties as assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with a 4% company match, eligible after three months of employment.
• 11 paid holidays.
• Eight types of paid time off, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members and their friends and families at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED