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Sr. Field Service Technician

Swire Coca Cola•Reno, NV

About The Position

At Swire Coca-Cola, the Sr. Field Service Technician is a key member of the Field Service team, responsible for repairing, maintaining, and occasionally installing beverage equipment at customer locations. The role focuses primarily on fountain repairs and may also involve repairing coolers, vending machines, and payment systems. In some territories, the position may require installing or removing fountains and cold-drink equipment. The technician responds to equipment malfunctions and provides professional customer service, with opportunities for skill development and career growth.

Requirements

  • High school diploma or GED equivalent.
  • At least 1 year of previous experience in beverage equipment repair, maintenance, or a related field.
  • Must be at least 21 years of age.
  • Must have a valid driver's license.
  • Ability to lift 50 pounds repetitively and occasionally lift up to 80 pounds.
  • Ability to operate and use a variety of hand and power tools.
  • Knowledge of electrical systems and components.
  • Mechanical and technical skills, including the ability to troubleshoot and repair equipment.
  • Ability to work effectively in a team and follow established procedures.
  • Willingness to follow safety protocols, including use of personal protective equipment (PPE).

Responsibilities

  • Perform on-site repairs, part replacements, and adjustments to restore beverage fountains, coolers, and vending equipment to optimal functionality.
  • Diagnose complex equipment, including B.E.S.T., Freestyle Series, ABS, remote refrigeration, water filtration, hot beverage, juice machine, cooler, and vending systems, to determine required work, parts, and materials, and complete repairs.
  • Ensure plumbing, electrical, and mechanical connections are properly installed and functioning.
  • Install, assemble, and configure beverage fountains, cold-drink equipment, and related equipment as needed.
  • Document travel, labor, and materials using a handheld device.
  • Check in and out equipment and materials using the designated process.
  • Maintain an accurate parts inventory, estimated at $30,000–$35,000 in value.
  • Clean and sanitize equipment and the work area after completing service calls.
  • Maintain a clean, organized, and safe vehicle.
  • Provide professional and courteous service at customer locations and address client questions and concerns.
  • Travel to and from customer locations in the assigned area.
  • Perform other duties as assigned.

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