Heavy Equipment Lube Service Field Technician

Empire Cat•Tucson, AZ

About The Position

Performs equipment lubrication, preventive maintenance, and inspection operations at client job sites, with a focus on safety, accuracy, and economy. The technician follows CAT Lube and Maintenance Guides, documents machine condition and services performed, and supports client relations and corporate marketing objectives. The role may include selling lubrication services when requested, assisting with job planning, and identifying parts, service, or sales opportunities. The technician maintains company equipment and service trucks, communicates equipment findings and recommendations to clients, management, and other company personnel, and reports equipment repair or replacement needs to a supervisor. Work may involve remote locations, overtime as needed, and on-the-job training assignments. The position is safety-sensitive and requires compliance with applicable safety, company, and DOT CDL requirements.

Requirements

Demonstrated technical skill competence.
Ability to obtain a Hazardous Material Endorsement, which requires a state fingerprint background check.
Ability to comply with DOT CDL requirements.
Maintain a current driver's license and a valid CDL, which may vary by site.
High school diploma or General Education Degree (GED).
Ability to speak, read, comprehend, and write in English.
Ability to work cooperatively and communicate effectively.
Ability to maintain consistent attendance.
Appropriate manner, conduct, and grooming in accordance with company policy.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and occasionally up to 50 pounds.

Nice To Haves

Current MSHA card when required by the work area.
Appropriate certification(s) to operate a forklift, if required.

Responsibilities

Perform field lubrication and inspection duties, prioritizing safety, accuracy, and economy.
Help plan and control lubrication and preventive maintenance jobs.
Assist the lead in analyzing client requirements and determining job scope.
Identify and alert appropriate Empire personnel to potential parts, service, or sales opportunities.
Keep service trucks topped with oil and empty waste oil at the end of each shift.
Maintain positive client relations and support corporate marketing objectives.
Write accurate, concise equipment condition reports.
Prepare service reports and process oil cards with the correct quantities and types of oil used.
Perform lubrication services according to the applicable CAT Lube and Maintenance Guides.
Follow proper warm-up and sample-drop procedures.
Keep company equipment clean, orderly, and in good condition, and report repair or replacement needs to a supervisor.
Follow applicable safety policies and comply with company policies, procedures, and standards.
Keep relevant in-house personnel informed about service dates, discrepancies, machine condition, and suggested actions.
Gather information during walk-around inspections and report findings to clients and management.
Communicate equipment condition, problems, and recommendations orally and in writing.
Maintain a current MSHA card when required by the work area.
Provide on-the-job training when assigned.
Travel to remote locations and work overtime as needed.
Communicate with appropriate individuals to clarify instructions and discuss job scope or progress.
Work within and promote corporate values.