Field Service Technician (Arizona)

ESPEC North America Inc•Phoenix, AZ

6d•$35 - $60

About The Position

The Field Service Technician serves as the front line of customer support, maintaining and repairing environmental test chambers at customer locations. This travel-intensive position requires approximately 80% travel, primarily Monday through Friday, with frequent overnight stays and travel throughout the region and across the United States. The technician troubleshoots and repairs electrical and refrigeration systems, provides customer training, and works independently with minimal direct supervision. Regional, extended domestic, and international travel is required.

Requirements

High school diploma or GED required.
At least two years of college or trade school required.
Experience brazing, soldering, or welding ferrous and non-ferrous materials required.
Refrigerant charging and recovery experience required.
Strong mechanical aptitude required.
Basic computer and phone skills, including Microsoft Word, Excel, and email, required.
Ability to read and comprehend multi-step instructions, correspondence, and memos in English, and refrigeration and electrical schematics.
Ability to perform the listed essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to work independently and travel regionally, domestically, and internationally, with approximately 80% travel and frequent overnight stays.
Ability to meet the physical demands of the role, including regularly standing, walking, handling objects, reaching, and communicating; using ladders at elevated heights and harnesses as required; frequently climbing or balancing; occasionally stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 50 pounds.
Ability to understand lockout/tagout procedures and follow safety procedures.

Nice To Haves

At least five years of refrigeration industry experience preferred.
Electrical knowledge in high, low, and control voltage desired.
Previous customer service experience desired.
Commercial electrical knowledge, including low-voltage DC, low-voltage AC, high-voltage three-phase power, and reading and troubleshooting electrical schematics, preferred.
Commercial refrigeration knowledge, including basic refrigeration and proper recovery, evacuation, and charging techniques, preferred.
Knowledge of refrigeration cycles, refrigerant types and handling, and complex refrigeration-system diagnosis and repair.
Knowledge of electrical circuits, wiring diagrams, control systems, and AC and DC troubleshooting and repair.
Competence using hand tools, power tools, diagnostic equipment, and specialized equipment-related tools.
Knowledge of mechanical components such as pumps, valves, compressors, and fans, and ability to diagnose and repair mechanical failures.
Ability to interpret complex schematics, wiring diagrams, and blueprints.
Strong analytical, problem-solving, critical-thinking, and decision-making skills, including making timely decisions under pressure.
Knowledge of preventative maintenance and ability to perform routine maintenance.
Adaptability, effective time management, and ability to prioritize tasks.
Excellent verbal and written communication, customer service, and relationship-building skills.
Professional demeanor and commitment to safety.

Responsibilities

Perform calibration services on ENA- and ESPEC Corp.-manufactured equipment in accordance with the ISO/IEC 17025 Quality Management System and maintain accurate customer data.
Train customers on the operation, start-up, and maintenance of newly installed equipment.
Repair and adjust refrigeration, electrical, and control systems.
Configure and calibrate controllers and recorders, and demonstrate knowledge of their operation and application.
Evacuate refrigeration systems as needed; charge or recharge systems and complete refrigerant usage tickets.
Read and interpret refrigeration and electrical prints and drawings.
Coordinate and supervise on-site contractor activities during large installations, and record and approve contractor hours.
Complete expense reports and submit detailed service reports after each job, including travel and labor hours, work performed, job status, and customer signature.
Implement engineering-approved system changes and return parts from the field.
Prepare for assignments by researching the work to be performed and reading manuals for unfamiliar equipment.
Present professionally and interact courteously and helpfully with customers and others.
Assist production as requested; clean and maintain the work area, service van, machines, tools, and equipment.
Arrive at job sites on the date and time provided by the Service Manager.
Complete ongoing safety training and work efficiently with minimal direct supervision.
Maintain regular physical attendance and perform other duties as assigned.