Field Service Truck Technician

Yancey Bros. Co. • Augusta, GA

6d

About The Position

Yancey Bros. Co. is seeking a Field Service Truck Technician to perform truck repairs at customer facilities. The technician maintains, diagnoses, and repairs equipment, identifies failure causes, and communicates findings and repair status to customers and office personnel. The role requires safe, orderly work, responsive customer service, and clear reporting on field service events. The technician must be willing to work overtime and be available for after-hours calls as customer needs and workloads require. A CDL must be obtained if required.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years old.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide information for a complete DQ file, including a Yancey-administered road test, background check, MVR with fewer than 10 points, DOT physical, and drug screen.
• Must not be disqualified from driving a CMV under 49 CFR § 391.15.
• Technical knowledge of school bus systems.
• Strong diesel engine knowledge, preferably Cummins medium-duty engines.
• Strong technical and mechanical ability.
• Ability to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• High responsiveness and a proactive approach to problem solving.
• Commitment to quality and strong attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• Prior experience diagnosing and repairing school buses and Cummins engines.
• Knowledge of tools applicable to the position.
• Strong customer-service orientation and sense of urgency.
• Ability to take direction and work in a team environment.

Nice To Haves

• Technical degree or certification.
• CDL.

Responsibilities

• Perform truck maintenance, diagnostics, and repairs at customer facilities.
• Use failure-analysis techniques and procedures to determine root causes and relay findings to customers and office personnel.
• Maintain customer machines and equipment to high standards and ensure coworkers do the same.
• Respond to customer needs positively, supportively, and promptly.
• Write clear, concise reports on findings from field service events.
• Communicate professionally with customers about the status of maintenance and repairs.
• Maintain a neat, orderly, and safe work environment, keeping attention on completing tasks safely.
• Participate in required safety programs and work safely.
• Work overtime as required and be available for after-hours calls as needed.
• Obtain a CDL if required.
• Perform additional duties as assigned by the manager.

Benefits

• Aggressive compensation levels and competitive pay structure.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED