Field Service Truck Technician

Yancey Bros. Co. • Pooler, GA

5d

About The Position

The Field Service Truck Technician performs truck maintenance, diagnostics, and repairs at customer facilities. The role applies failure-analysis techniques to identify root causes, maintains customer equipment to high standards, responds promptly and professionally to customer needs, and documents field-service findings clearly. The technician must maintain a safe and orderly work environment, communicate repair status to customers, and work with limited supervision as part of a team. Overtime and availability for after-hours calls may be required based on customer needs and workload. The technician may need to obtain a CDL if required.

Requirements

• High school diploma or equivalent.
• At least 21 years old.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide information for a complete DQ file, including a Yancey-administered road test, background check, MVR with fewer than 10 points, DOT physical, and drug screen.
• Must not be disqualified from driving a CMV under 49 CFR § 391.15.
• Technical knowledge of school bus systems.
• Strong diesel-engine knowledge; Cummins medium-duty experience is preferred.
• Strong technical and mechanical ability.
• Ability to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• High responsiveness and a proactive approach to problem-solving.
• Commitment to quality and strong attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• Prior experience diagnosing and repairing school buses and Cummins engines.

Nice To Haves

• Technical degree or certification.
• CDL.
• Cummins medium-duty diesel-engine experience.

Responsibilities

• Perform truck maintenance, diagnostics, and repairs at customer facilities.
• Use failure-analysis techniques and procedures to determine the root cause of failures and communicate findings to customers and office personnel.
• Maintain customer machines and equipment to high standards and ensure coworkers do the same.
• Respond to customer needs in a positive, supportive, and timely manner.
• Write clear, concise reports on findings from field-service events.
• Communicate professionally with customers about the status of maintenance and repairs.
• Maintain a neat, orderly, and safe work environment, with consistent attention to completing tasks safely.
• Work overtime and be available for after-hours calls as needed.
• Obtain a CDL if required.
• Participate in the required safety program and work safely.
• Perform additional duties as assigned by the manager.

Benefits

• Aggressive compensation levels and competitive pay structure.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with a strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED