Field Service Truck Technician

Yancey Bros. Co. • Albany, GA

6d

About The Position

Yancey Bros. Co. is seeking a Field Service Truck Technician to perform truck repairs at customer facilities. The technician maintains, diagnoses, and repairs equipment; investigates failures and communicates findings; and provides responsive, professional service to customers. The role requires safe work practices, accurate reporting, and the ability to work independently and as part of a team. Overtime and after-hours availability may be required based on customer needs and workload. The technician must be able to obtain a CDL if required.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide information for a complete DQ file, including a road test administered by Yancey personnel, a background check, and an MVR with fewer than 10 points.
• Must pass a DOT physical and drug screen.
• Must not be disqualified from driving a CMV under 49 CFR § 391.15.
• Technical knowledge of school bus systems.
• Strong diesel engine knowledge, preferably Cummins medium-duty engines.
• Strong technical and mechanical ability.
• Ability to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• High responsiveness and a proactive approach to problem solving.
• Commitment to quality and strong attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• Prior experience diagnosing and repairing school buses and Cummins engines.
• Knowledge of tools applicable to the position.
• Strong customer-service orientation and sense of urgency.
• Ability to take direction and work in a team environment.

Nice To Haves

• Technical degree or certification.
• CDL.

Responsibilities

• Work safely and maintain a neat, orderly work environment while focusing on completing tasks safely.
• Perform maintenance, diagnosis, and repairs accurately and proficiently.
• Use failure-analysis techniques and procedures to determine root causes and relay findings to customers and office personnel.
• Maintain customer machines and equipment to high standards and ensure coworkers do the same.
• Respond to customer needs positively, supportively, and promptly to maximize the value of work performed.
• Write clear, concise reports on findings from field service events.
• Communicate professionally and effectively with customers about maintenance and repair status.
• Participate in required safety programs and work safely.
• Perform additional duties as assigned by the manager.
• Work overtime and be available for after-hours calls as required by customer needs and workload.
• Obtain a CDL if required.

Benefits

• Aggressive and competitive compensation.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Personal time off and paid vacations.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED