Field Service Truck Technician

Yancey Bros. Co. • Conley, GA

6d

About The Position

As a Field Service Truck Technician at Yancey Bros. Co., you will perform truck repairs at customer facilities. You will maintain, diagnose, and repair equipment, determine the root causes of failures, communicate findings and repair status to customers and office personnel, and provide responsive customer service. The role requires maintaining a safe, orderly work environment and caring for customer equipment to high standards. You must be willing to work overtime as required, be available for after-hours calls as needed, and obtain a CDL if required.

Yancey Bros. Co. has served as the authorized Caterpillar equipment dealer for Georgia since 1914, providing sales, parts, and service for Caterpillar construction equipment and on-highway trucks. The company emphasizes safety, integrity, teamwork, excellence, urgency, and continuous improvement.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years old.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to pass driver screenings and provide information for a complete DQ file, including a road test administered by Yancey personnel, a background check, an MVR with fewer than 10 points, a DOT physical, and a drug screen.
• Must not be disqualified from driving a CMV under 49 CFR § 391.15.
• Technical knowledge of school bus systems.
• Strong diesel engine knowledge, preferably Cummins medium-duty engines.
• Strong technical and mechanical ability.
• Ability to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• High responsiveness and a proactive approach to problem-solving.
• Commitment to quality and strong attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• Prior experience diagnosing and repairing school buses and Cummins engines.
• Knowledge of tools applicable to the position.
• Strong customer-service orientation and sense of urgency.
• Ability to take direction and work in a team environment.

Nice To Haves

• Technical degree or certification.
• CDL.

Responsibilities

• Perform truck maintenance, diagnostics, and repairs at customer facilities.
• Work neatly and maintain a safe work environment while focusing on completing tasks safely.
• Apply failure-analysis techniques and procedures to determine root causes and relay findings to customers and office personnel.
• Care for and maintain customer machines and equipment to high standards, and ensure coworkers do the same.
• Respond to customer needs positively, supportively, and promptly.
• Write complete, clear, and concise reports on field service findings.
• Communicate professionally with customers about the status of maintenance and repairs.
• Work overtime as required based on customer needs and fluctuating workloads, and be available for after-hours calls as needed.
• Participate in required safety programs and work safely.
• Perform additional duties as assigned by the manager.

Benefits

• Aggressive compensation levels and competitive pay structure.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with a strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED