Field Service Truck Technician

Yancey Bros. Co. • Valdosta, GA

6d

About The Position

As a Field Service Truck Technician at Yancey Bros. Co., you will perform truck repairs at customer facilities. The role involves maintaining, diagnosing, and repairing equipment; determining and communicating the root causes of failures; and responding to customer needs with timely, professional service. Technicians are expected to work safely, maintain customer equipment to high standards, document field service findings, and work with limited supervision. Overtime and availability for after-hours calls may be required based on customer needs and workload. A CDL must be obtained if required.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years old.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide information for a complete DQ file, including a Yancey-administered road test, background check, and MVR with fewer than 10 points.
• Must pass a DOT physical and drug screen.
• Must not be disqualified from driving a CMV under 49 CFR § 391.15.
• Technical knowledge of school bus systems.
• Strong diesel engine knowledge; Cummins medium-duty experience is preferred.
• Strong technical and mechanical ability.
• Ability to work with very little supervision.
• Basic knowledge of Microsoft Office software.
• Strong responsiveness and a proactive approach to problem solving.
• Commitment to quality and attention to detail.
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.
• Prior experience diagnosing and repairing school buses and Cummins engines.

Nice To Haves

• Technical degree or certification.
• CDL license.

Responsibilities

• Work neatly and maintain a safe work environment, focusing on completing tasks safely.
• Accurately perform maintenance, diagnose issues, and make repairs.
• Apply failure analysis techniques to determine root causes and relay findings to customers and office personnel.
• Maintain customer machines and equipment to high standards and ensure coworkers do the same.
• Respond to customer needs positively, supportively, and promptly.
• Write clear, concise reports documenting findings from field service events.
• Communicate professionally with customers about the status of maintenance and repairs.
• Work overtime as required and be available for after-hours calls as needed.
• Obtain a CDL license if required.
• Participate in required safety programs and work safely.
• Perform additional duties as assigned by the manager.

Benefits

• Competitive compensation and pay structure.
• Individual bonus opportunities.
• Technician tool allowance.
• 401(k) plan with company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Career development.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED