Field Service Truck Technician

Yancey Bros. Co.•Austell, GA

6d•Onsite

About The Position

As a Field Service Truck Technician at Yancey Bros. Co., you will perform truck repairs at customer facilities. The role involves maintaining, diagnosing, and repairing equipment; identifying the root causes of failures; and communicating findings and repair status to customers and office personnel. You will work safely, maintain customer equipment to high standards, and respond to customer needs in a timely and supportive manner. Overtime may be required depending on customer needs and fluctuating workloads, and you must be available for after-hours calls as needed. You may need to obtain a CDL if required. The successful candidate has experience diagnosing and repairing school buses and Cummins engines, has technical and mechanical ability, and is motivated to learn. The role requires a high school diploma or equivalent, a valid active driver's license, and the ability to meet driver-screening and commercial motor vehicle requirements. A technical degree or certification and a CDL are preferred but not required.

Requirements

High school diploma or equivalent.
At least 21 years old.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide information for a complete DQ file, including a road test administered by Yancey personnel, a background check, an MVR with fewer than 10 points, a DOT physical, and a drug screen.
Must not be disqualified from driving a CMV under 49 CFR § 391.15.
Technical knowledge of school bus systems.
Strong diesel engine knowledge; Cummins medium-duty experience is preferred.
Strong technical and mechanical ability.
Ability to work with very little supervision.
Basic knowledge of Microsoft Office software.
High responsiveness and a proactive approach to problem solving.
Commitment to quality and strong attention to detail.
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Prior experience diagnosing and repairing school buses and Cummins engines.
Knowledge of tools applicable to the position.
Strong customer-service orientation and sense of urgency.
Ability to take direction and work in a team environment.

Nice To Haves

Technical degree or certification.
CDL (not required).
Cummins medium-duty engine experience.

Responsibilities

Perform truck repairs at customer facilities.
Work neatly and maintain a safe work environment while focusing on completing tasks safely.
Accurately perform maintenance, diagnostics, and repairs.
Apply failure-analysis techniques and procedures to determine the root cause of failures, and relay findings to customers and office personnel.
Care for and maintain customer machines and equipment to high standards, and ensure co-workers do the same.
Respond to customer needs positively, supportively, and promptly to maximize the value of work performed.
Write full, clear, and concise reports on findings from field service events.
Communicate professionally and effectively with customers about the status of maintenance and repairs.
Work overtime as required based on customer needs and fluctuating workloads, and be available for after-hours calls as needed.
Obtain a CDL if required.
Participate in required safety programs and work safely.
Perform additional duties as assigned by the manager.