Field Service Technician

State Industrial - Recruiting•Cleveland, OH

6d•Onsite

About The Position

The Account Manager (Field Service Technician) drives sales growth and provides field service within an assigned territory. The role performs preventive maintenance, installations, repairs and adjustments; manages route completion and chemical inventory; facilitates product delivery; and handles collections when necessary. Routine service visits to existing customers help ensure equipment performance and appropriate chemical usage, while identifying opportunities for additional products and services. The technician inspects results such as glasses, silverware and laundry, verifies chemical dosing through titration, and documents findings. State Cleaning Solutions, a division of State Industrial Products, provides sales and service to the hospitality and healthcare marketplace. It designs, implements and maintains cleaning and sanitization programs, supplying customers with equipment and chemicals and supporting those programs through a 24/7 service network. The position offers a consistent Monday–Friday, 8 a.m.–4 p.m. schedule with a rotating on-call schedule. The company describes itself as having more than 700 employees and offers training and development opportunities for advancement.

Requirements

High school diploma or GED.
Background in customer service and/or sales.
Proven ability to sell value-added products and services.
Strong mechanical aptitude and ability to install, repair and maintain dish machines, laundry systems and housekeeping dosing equipment, including plumbing, electrical and mechanical components.
Ability to troubleshoot and resolve complex, multidisciplinary issues.
Ability to prioritize tasks, manage time effectively and meet deadlines.
Strong customer-service orientation and a solution-focused mindset.
Ability to operate company vehicles in compliance with fleet policy.
Ability to consistently lift up to 60 pounds.

Nice To Haves

Prior experience in mechanical repair is strongly preferred.

Responsibilities

Meet or exceed monthly, quarterly and annual targets for routing efficiency, preventive maintenance standards and account retention.
Perform comprehensive preventive maintenance to ensure equipment is safe, compliant and operating effectively.
Conduct equipment installations and removals, and handle after-hours service calls as needed.
Maintain account retention within the assigned core business territory.
Identify and recommend ancillary products and services based on customer needs.
Document service results and chemical inventory using handheld devices and route-history documentation.
Replenish and maintain assigned inventory.
Assist with district and inter-district coverage when required.
Enforce and support corporate policies, guidelines and safety standards professionally and consistently.
Complete required documentation, reports and administrative tasks accurately and on time.
Maintain the assigned company vehicle, including scheduling oil changes, tire rotations and washes.
Inspect customer results, verify chemical dosing, perform repairs or adjustments, facilitate product delivery and collect payments when necessary.