Field Service Technician I

Canon Careers•Richmond, VA

6d•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to provide routine maintenance for Canon-supported products in accordance with Service and Parts Standards. This customer-facing role delivers efficient, responsive, and accurate field, shop, and on-site maintenance while supporting customer satisfaction and the performance of assigned machines. The position requires full-time, on-site presence at assigned offices, worksites, or territory on scheduled workdays, along with compliance with customer policies and protocols.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Take necessary steps to obtain security and other clearances required to enter customer premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other measures.
Must be legally authorized to work in the United States; visa sponsorship is not available.
Applicants must reside in the United States at the time of hire.

Responsibilities

Report product failure trends and serviceability issues to the manager with supporting documentation, maintaining accurate information and records.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support branch and district metric targets.