UPS Field Service Technician

Concentric LLC•Tampa, FL

6d•Hybrid

About The Position

The Critical Power UPS Technician services, troubleshoots, installs, and maintains uninterruptible power supply systems from multiple manufacturers, including single- and three-phase systems, batteries, power distribution units, and static switches. The role also provides customers with technical support on equipment operation and maintenance. It reports to the Regional Service Supervisor and has no direct reports. The position includes scheduled preventive maintenance, system start-ups, electrical equipment and battery maintenance, installation work, troubleshooting and repairs, and customer education. Technicians provide on-call emergency service, coordinate subcontractors when needed, collaborate on installation projects, identify sales opportunities, complete service documentation, and may perform warehouse tasks such as preparing batteries for transport, managing inventory, and operating a forklift. The role may include travel, evening or weekend service, and overtime.

Requirements

High school diploma or GED.
Two to three years of actual experience working on three-phase UPS systems.
Good understanding of sealed- and wet-cell battery theory and application.
Thorough familiarity with battery maintenance procedures.
Working knowledge of basic AC and DC electrical and electronic theory.
Ability to pass a background check and obtain a TWIC card.
Ability to pass a drug test and comply with random drug testing.
Strong communication, problem-solving, and analytical skills.
Ability to organize work and work independently with limited supervision.
Ability to work with individuals from diverse backgrounds and needs, including across remote offices.
Ability to communicate ideas clearly in writing and verbally, listen effectively, and understand customer needs.
Ability to develop and maintain workplace relationships emphasizing customer satisfaction.
Ability to collaborate with other departments.
Ability to adapt to a fast-changing environment.
Valid driver's license.
Schedule flexibility for evening or weekend service and on-call work.
Willingness to work overtime.
Willingness to travel out of state when required.
For applicable interstate commercial driving: be at least 21 years old; maintain a valid driver's license; have or obtain and maintain a DOT medical card according to DOT/FMCSA guidelines; follow DOT hours-of-service regulations; and be able to obtain a CDL when driving commercial motor vehicles or combination vehicles weighing more than 26,000 pounds.

Nice To Haves

Factory training or equivalent experience repairing and maintaining multiple leading UPS brands.
Experience in the telecommunications environment.

Responsibilities

Perform scheduled preventive maintenance on equipment under contract.
Maintain electrical equipment and use and care for electrical test equipment.
Advise requesting departments about systems and requirements that meet their needs and comply with safety codes.
Perform initial start-ups.
Provide 24/7 on-call emergency services as required.
Perform electrical equipment maintenance routines and battery system maintenance.
Install designed battery systems in accordance with design specifications and safety codes.
Provide requested services while meeting safety codes, specifications, and budgetary limitations.
Work with other team members on custom and large installation projects.
Educate customers about basic equipment operation, potential issues, and corrective actions.
Build and maintain strong relationships with customers, coworkers, sales representatives, and others as appropriate.
Troubleshoot critical power systems to identify root causes and perform repairs while minimizing downtime and disruption.
Interpret technical documentation, including schematics.
Coordinate and manage on-site subcontractors as necessary.
Identify sales opportunities for critical power equipment and add-on products, and connect potential customers with appropriate sales and technical resources.
Complete Field Service Reports, RMAs, timecards, expense reports, and other paperwork accurately and promptly.
Perform warehouse duties, including preparing batteries for transportation, managing inventory, and operating a forklift.
Provide training and guidance to less experienced employees where necessary.
Perform other duties assigned by the supervisor.

Benefits

Competitive pay, incentive opportunities, and overtime potential for hourly employees.
Three medical plan options with employer premium contributions, starting on day one.
Employee-paid dental and vision insurance, starting on day one.
Health Savings Account with company contribution for eligible high-deductible health plans.
Medical and dependent care Flexible Spending Accounts.
Company-paid life and AD&D insurance and short- and long-term disability coverage, starting on day one.
Company 401(k) plan with a 100% match on the first 4% of employee contributions.
Eight paid holidays.
Full-time employees receive 128 hours of paid time off annually.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
Training and mentoring.
Advancement opportunities.