UPS Technician

GenServe•Phillipsburg, NJ

About The Position

GenServe, LLC is an independent provider of scheduled and emergency generator maintenance, repair, and sales, serving primarily commercial customers. The UPS Technician is a field-based, customer-facing position in GenServe’s UPS Services division, providing technical services for critical power equipment, including UPS systems from 1–1,000 kVA, switchgear, battery and DC plants, static transfer switches (STS), power distribution units (PDUs), and emergency lighting inverters. The role requires regional travel, independent judgment, and professional customer interactions. The UPS Technician reports directly to the UPS Service Manager. The technician performs commissioning, startup, preventive maintenance, troubleshooting, and repairs across supported equipment and product lines. The role also includes power audits, thorough field documentation, coordination with OEM representatives, parts handling, collaboration on installations and projects, and customer education. Emergency response may be required at night, on weekends, and on holidays.

Requirements

At least 5–10 years of extensive UPS maintenance, installation, and repair experience on major brands, including Eaton, APC, MGE, Toshiba, Mitsubishi, Liebert/Vertiv, Online Power, Myers, Chloride, and Riello UPS.
Factory OEM training certification on one or more supported brands.
Working knowledge of UPS communication protocols, including Toshiba, Mitsubishi, Chloride, Liebert/Vertiv, MGE, and Powerware/Eaton.
Demonstrated experience with single-phase and three-phase UPS systems; single-module and multi-module configurations; battery and DC plants; STS; PDUs; and emergency lighting inverters.
Fundamental knowledge of electrical distribution systems, electronic component theory, and electrical code and IEEE requirements.
Ability to read and interpret electrical single-line diagrams, engineering blueprints, and technical procedures.
Associate’s degree or higher in electronics or electrical engineering with a minimum of 8 years of related experience, or 10–15+ years of equivalent field experience without a degree.
Ability to work with general direction and exercise independent judgment in alignment with division policy guidelines.
Professional written and verbal communication skills, including the ability to explain technical findings and respond clearly to customers, managers, and colleagues with varying technical backgrounds.
Ability to define problems, collect data, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and handle multiple tasks and variables simultaneously.
Ability to stand, walk, and sit for extended periods; lift and carry objects up to 75 pounds; and use full manual dexterity with clear near and distance vision.
Ability to travel regionally.

Nice To Haves

Working knowledge of generator, ATS, and fire alarm systems.
Prior experience as an electrician.

Responsibilities

Perform startup and commissioning of UPS and critical power equipment across product lines, including single-module and multi-module systems.
Conduct scheduled preventive maintenance on single-phase and three-phase UPS systems in single-module and multi-module configurations.
Respond to and resolve unscheduled maintenance events and equipment failures on UPS and critical power systems up to 1,000 kVA.
Respond promptly to emergency calls, including nights, weekends, and holidays as required.
Perform basic power audits of customer electrical distribution systems and document findings according to GenServe reporting standards.
Complete required field documentation for each site visit, including Service Reports, Critical Action Reports, Status Reports, and Field Service Reports.
Maintain accurate site information and report findings to the UPS Service Manager.
Coordinate with OEM representatives on software upgrades and OEM-required repairs; stay current on supported product revisions, updates, and equipment.
Document, label, and return defective parts to designated disposal or repair locations according to company procedures.
Collaborate with field service team members on custom installations and large-scale projects.
Train other Field Service Technicians on product knowledge when required.
Educate customers on basic equipment operation and communicate equipment issues clearly and professionally.
Assist with warranty and contract sales support as requested.
Comply with safety policies, practices, and procedures and participate in team safety efforts.