The UPS Store Associate
About The Position
The UPS Store Associate supports daily store operations and customer service. The role follows the published schedule, arrives on time, and may occasionally stay beyond scheduled hours to meet customer needs or complete duties. Associates complete opening and closing checklists, leave the store clean and organized, support the department’s goals and KPI requirements, and help maintain a positive, productive, developmental work environment. The associate learns available services, identifies opportunities for cross-selling, assists with basic printing, issues a Customer Experience Survey to every customer, and supports franchisee business functions. Duties also include completing required onboarding and role training, communicating supply shortages and emergencies, monitoring store and corporate email, categorizing print-related emails, responding to messages requiring a reply within 24 hours, troubleshooting minor issues, and escalating technical or customer concerns through the appropriate support channels. The position calls for initiative, ongoing learning, adaptability, positivity, and professionalism. Associates are expected to communicate observed team conflicts and help maintain a supportive work environment. UPS states that it is an equal opportunity employer and provides a workplace free of discrimination, harassment, and retaliation.
Requirements
- Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the United States for this employer.
- Complete required onboarding training within two weeks of employment.
- Complete Notary Certification within two months of employment.
- Complete Certified Operator Training within six months of employment, as needed.
- Demonstrate motivation, eagerness to learn, problem-solving ability, positivity, adaptability, and professionalism.
Responsibilities
- Follow the published work schedule and arrive on time; periodically stay beyond scheduled hours when needed for customer requests or completion of duties.
- Complete and file opening and closing checklists, and leave the store clean, organized, and ready to open.
- Support Specialists and the Supervisor in reinforcing department vision and goals, meeting KPI requirements, and fostering a positive, productive, developmental environment.
- Complete required onboarding training within two weeks of employment.
- Complete Notary Certification within two months of employment.
- Complete Certified Operator Training within six months of employment, as needed.
- Provide honest and accurate feedback on tests, pilot studies, and experiments through written reports, email, or Teams calls.
- Assist with basic business functions and goals required of a franchisee.
- Issue a Customer Experience Survey to every customer.
- Learn available services and cross-sell when opportunities arise.
- Understand basic printing and apply those skills when required.
- Maintain a clean-as-you-go work environment and communicate supply shortages to management.
- Monitor communications, check store emails for relevant notices, categorize print-related emails, and regularly check assigned corporate email during the business day.
- Respond within 24 hours to emails that require a reply.
- Notify the Supervisor immediately about emergencies, including major technical issues and irate customers.
- Troubleshoot and resolve minor issues; promptly support the team with minor customer concerns.
- Contact the Preferred Team or Technical Support desk to address issues before contacting the Supervisor.
- Maintain professional attire, wear a name badge, and demonstrate a good demeanor.
- Address and report observed conflict among team members, and support a positive work environment.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements; payments are not guaranteed
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
