The UPS Store Retail Associate - AM Shift

TUPSS 2, Inc.•Austin, TX

6d•Onsite

About The Position

The UPS Store Retail Associate assists customers and provides exceptional service in person and by phone. The associate receives and processes courier shipments and operates copiers, fax machines, binding and laminating equipment, point-of-sale devices, software, and other store equipment. The role involves learning the store’s products, services, value options, alternative solutions, and industry trends so the associate can give customers accurate information and practical shipping solutions. The associate is expected to maintain a clean, organized, and safe workplace and may perform other duties as assigned. The position is part-time, with availability required for opening shifts and weekends. The posting describes available morning and weekend shifts, although the listed morning hours are inconsistent. Compensation is $17.00 per hour, based on experience.

Requirements

High school diploma or GED.
Strong computer skills, including Microsoft Office, Adobe Suites, and internet proficiency.
Outstanding phone, verbal, written, spelling, and math skills.
Prompt, dependable, and responsible.
Able to safely lift more than 40 pounds.
Willing and able to work 15–30 hours per week.
Available to cover opening shifts and weekend shifts.

Nice To Haves

Previous retail customer service experience.

Responsibilities

Deliver outstanding customer service to walk-in customers and telephone inquiries.
Complete Notary certification and provide notary services to customers.
Practice active listening with customers, team members, and leadership.
Take ownership of customers’ shipping needs and offer viable solutions.
Learn product and service offerings, alternative solutions, and industry trends.
Operate equipment, software, and devices proficiently and be willing to teach others.
Maintain a clean, organized, and safe working environment.
Perform other duties as assigned.