The UPS Store Retail Associate - AM Shift

e5674d2d-e256-4fc9-aa3d-41cc793e67d7•Austin, TX

3d•Onsite

About The Position

The UPS Store Retail Associate assists customers and delivers exceptional service. The role includes receiving and processing packages for courier shipment and operating copiers, fax machines, binding and laminating equipment, and point-of-sale devices. Associates learn the store’s services, products, and value options so they can advise customers and provide accurate information. The position is part-time, with availability needed for opening shifts and weekends. The stated shifts are listed as morning (7:30 PM–2:00 PM) and weekend (9:00 AM–5:00 PM); the job description also lists store hours as 8:00 AM–7:00 PM Monday–Friday and 9:00 AM–5:00 PM Saturday–Sunday. The role may offer opportunities to grow into full-time and leadership positions.

Requirements

High school diploma or GED.
Strong computer skills, including Microsoft Office, Adobe Suites, and internet proficiency.
Outstanding phone, verbal, written, spelling, and math skills.
Prompt, dependable, and responsible.
Able to safely lift more than 40 pounds.
Willing and able to work 15–30 hours per week.
Available to cover opening shifts and weekend shifts as needed.

Nice To Haves

Previous retail customer service experience.

Responsibilities

Deliver outstanding customer service to walk-in customers and telephone inquiries.
Be willing to complete Notary certification and provide notary services to customers.
Practice good listening skills with customers, UPS Store team members, and leadership.
Take ownership of customers’ shipping needs and offer viable solutions.
Learn product and service offerings, alternative solutions, and industry trends.
Operate equipment, software, and devices proficiently and be willing to teach others.
Maintain a clean, organized, and safe working environment.
Perform other duties as assigned.