The UPS Store Retail Store Lead - Austin, TX

UPS Supply Chain Solutions•Moosic, PA

4d•$50,000 - $54,000

About The Position

The Retail Store Lead has ultimate responsibility for the day-to-day operations and success of a single retail location in Austin, Texas. The role ensures efficient and profitable operations and achievement of sales and financial goals. The Lead serves as a keyholder responsible for opening and closing the store, managing productivity and labor hours, and ensuring the team delivers high-quality customer service. Approximately 80% or more of the role is spent in front-end operations and leading the team toward store goals, including training and development. Remaining duties include coordinating with Human Resources on staffing and personnel matters; managing the store's profit and loss, costs, and expenses; ordering supplies; paying bills; and coordinating facility maintenance and improvements. The role also supports personal development under the guidance of the Primary Operator and coaches and develops employees to maintain a pipeline of future talent in the store and organization. The position is permanent, with a base salary of $50,000–$54,000 plus commissions estimated at $1,200 or more quarterly ($4,800 or more annually), depending on store sales.

Requirements

High school diploma or GED.
Previous store management experience, including personnel and financial management experience.
Strong computer skills, including Microsoft Office and Adobe Suite.
Outstanding phone skills.
Demonstrated management and leadership skills.
Willingness to accept full accountability for store operations.
Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the U.S. for this employer.

Nice To Haves

The UPS Store Certified Operator training is preferred and will be required upon hire.
Advanced education degree, coursework, or technical school experience.
Profit-and-loss (P&L) experience.

Responsibilities

Manage and oversee store operations, including opening and closing routines, sales-floor management, efficient operations, and profitability.
Coordinate human resources duties, including recruiting, hiring, training, firing, scheduling, assigning responsibilities, setting sales quotas, and performance management based on metrics.
Review employee timesheets daily and submit them for payroll processing.
Administer accounting functions; track monthly, quarterly, and annual sales and financial targets; manage the budget; and generate payroll in accordance with policy.
Pay rent, utility, vendor, and other bills.
Control inventory, maintain sufficient stock, conduct daily and weekly counts, and rotate or change inventory according to season, specials, and sales.
Enforce exceptional customer service and establish staff service criteria, security and safety measures, emergency and lockdown strategies, and health and safety compliance.
Manage loss prevention through security requirements and monitoring strategies; audit paperwork and inventory; and appropriately handle broken or damaged merchandise.
Oversee store cleanliness, safety, organization, and maintenance.
Coach and develop employees and identify training and development opportunities.
Coordinate facility maintenance and improvements.
Perform other duties as assigned.