The UPS Store Lead Associate

TUPSS 2, Inc. • Manor, TX

4d • $18 - $20

About The Position

The Lead Associate oversees day-to-day department operations, ensuring tasks are completed efficiently and effectively. The role works with team members to improve processes and achieve organizational goals, while guiding and mentoring colleagues. The Lead Associate delivers customer service, supports store operations, and serves as Manager on Duty for customer support needs. Work hours are flexible based on operational needs, within the stated weekday and weekend operating hours.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Guide and mentor team members.
• Ensure tasks are completed efficiently and effectively.
• Collaborate with other team members to achieve organizational goals.
• Deliver outstanding customer service to customers and telephone inquiries.
• Practice active listening with customers, UPS Store team members, and leadership.
• Take ownership of customers’ shipping needs and offer viable solutions.
• Learn product and service offerings, alternative solutions, and industry trends.
• Operate equipment, software, and devices expertly, and teach others to use them.
• Maintain a clean, organized, and safe working environment.
• Serve as Manager on Duty for customer support needs.
• Address customer experience concerns as a Problem and Solution Expert.
• Serve as a key holder for the store.
• Assist with store maintenance, including cleanliness, safety, and organization.
• Assist with inventory management and ordering.
• Assist in training newly onboarded team members.
• Assist with claims and GSR submittal.
• Assist with mailbox collections and growth.
• Assist with projects outlined by the Store Leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed