The UPS Store Franchise Consultant - Orange County & LA County

UPS•Los Angeles, CA

About The Position

The UPS Store, Inc. Franchise Consultant supports franchisees throughout their franchise lifecycle in a designated territory covering Orange County and Los Angeles County, including an expanding area of Downey, Cerritos, Garden Grove, Buena Park, and Whittier, California. The consultant works with franchisees to optimize revenue and business performance by developing quarterly and annual plans covering sales, marketing, financial goals, and action plans. They conduct quarterly store evaluations to verify compliance with brand standards and operational procedures, and build franchisee relationships through training, coaching, communication, and support focused on customer experience and growth. The role also supports franchise renewals, ownership transfers, relocations, new store buildouts, remodels, store placements, merchandising, and business transitions. The consultant plans convention-style networking meetings to educate franchisees, set direction, encourage engagement, and share best practices. The position covers approximately 27 franchised locations and requires travel as needed. The posted California base-pay range is $77,712 to $145,068 per year; the description says most new hires would be around $87,000 per year plus a 10% annual company performance-based bonus, subject to eligibility and performance factors.

Requirements

Bachelor’s degree in business, management, or a related field.
At least 5 years of experience in restaurant or retail operations, franchising, business consulting, or a related field.
Encourages participation and open communication, builds consensus when needed, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback.
Understands franchise structures and relationships, franchise products and services, and their impact on corporate profitability.
Understands royalty streams from franchisee to area franchisee to franchisor.
Demonstrates effective conflict resolution and problem-solving skills.
Maintains and applies a broad understanding of financial management principles.
Excellent verbal and written communication skills.
Confidently uses digital tools and technologies to analyze, manage, and share data efficiently.
Willing and able to travel as required.
Able to work independently with minimal supervision.
Demonstrates commitment to ongoing learning and developing knowledge and expertise.
Strong time-management skills; establishes project goals and objectives, meets deadlines, and ensures quality expectations.
Able to manage multiple projects simultaneously.
Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the U.S. for this employer.

Responsibilities

Provide franchisees with guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to support growth objectives.
Conduct regular evaluations and analyze center and franchisee performance to identify opportunities for continuous improvement.
Train and coach franchisees in financial benchmarks, TUPSS resources, and tools for analyzing and optimizing business performance.
Serve as a main point of contact among the TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees; address questions and concerns and ensure timely support and follow-up.
Identify and address operational and financial issues affecting franchisee success.
Ensure franchisee adherence to policies, procedures, and brand standards.
Maintain communication to monitor progress and timely completion of training requirements, and create a compelling vision that encourages adoption and buy-in.
Support franchisees and coordinate with the TUPSS Solution + Support Campus on timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals.
Plan and conduct convention-style networking meetings in coordination with regional teams and vendors.
Share and apply best practices for operational improvements, training, merchandising, local marketing, prospecting, and franchise management to increase revenue and profit.
Develop professional skills through company and industry resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.

Benefits

Medical and prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance and Accidental Death and Dismemberment coverage
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid holidays and personal time
Paid sick and family and medical leave time as required by law
Discounted Employee Stock Purchase Program
Annual short-term and/or long-term incentive compensation programs, subject to eligibility requirements; payments are not guaranteed